StoreConnect vs BigCommerce
Which platform is right for you?
Choosing the wrong eCommerce platform can mean years of costly integrations. Here's how the two compare — so you can make the right call from day one.
What does StoreConnect do?
StoreConnect is a complete commerce platform built on Salesforce. It enables businesses to run their website, eCommerce store, Point of Sale, and customer data from a single source of truth — inside Salesforce.
What does BigCommerce do?
BigCommerce is a standalone SaaS eCommerce platform for businesses that want to build and scale an online store — operating independently from any CRM, with B2B capabilities available via a separate paid add-on.
Key takeaways
StoreConnect is the right choice if you want to:
- You use Salesforce and want to keep all customer, order, and inventory data inside Salesforce to create a true Agentic platform.
- Run B2B, B2C, and B2B2C commerce natively from a single dataset without add-ons or separate paid editions.
- Unify in-store and online sales so POS transactions instantly update Salesforce customer records without middleware.
- Power AI agents with Agentforce on a complete, real-time data foundation — no custom connectors needed.
- Leverage your entire Salesforce ecosystem — Sales Cloud, Nonprofit Cloud, Education Cloud, CPQ, and more — from one platform.
- Control your data residency with all data living in your own Salesforce org, not a third-party infrastructure.
BigCommerce could be a good fit if:
- You don't use Salesforce and want a capable standalone storefront without CRM integration requirements.
- Standard B2C commerce meets your needs, and advanced B2B features are not a priority or you're willing to pay for the B2B Edition add-on.
- You can manage separate systems for your store, CRM, and POS data using third-party integrations.
- You are comfortable with ongoing costs for third-party apps to fill gaps in POS, donations, and specialist workflow support.
- Content approval workflows and Salesforce cloud compatibility are not requirements for your business.
1Salesforce Compatibility & Data Architecture
How each platform handles your customer data and CRM alignment.
| Feature | StoreConnect | BigCommerce (Standard) |
|---|---|---|
| CRM data integration | Native — driven directly from Sales Cloud; no API required | Requires external APIs, middleware, or sync connectors |
| Core cloud objects | Saves directly to standard Salesforce core objects | Isolated database; data must be synced to your CRM separately |
| Experience Cloud licenses | Works without additional Experience Cloud licenses | Not applicable |
| Salesforce CPQ compatibility | Compatible out of the box | No native compatibility — requires custom middleware |
| Salesforce Nonprofit / Education Cloud | Native compatibility with Nonprofit Cloud, NPSP & Education Cloud | No native Salesforce cloud compatibility |
| AI & Agent readiness | Native Agentic Foundation for Agentforce — zero custom connectors | Requires custom LLM integrations and data synchronisation pipelines |
| Content approval workflows | Built-in approval workflows for content changes | Not available natively |
StoreConnect eliminates data integrity issues entirely. Every purchase, customer detail, and inventory adjustment updates instantly inside your Salesforce org — creating an Agentic Foundation ready for Agentforce. BigCommerce operates as an isolated system, requiring ongoing API pipeline maintenance and third-party middleware to connect commerce data with your CRM.
2Implementation & Maintenance Budget
The real cost of keeping your commerce stack aligned over time.
| Metric | StoreConnect | BigCommerce (Standard) |
|---|---|---|
| Budget range | Scales from budgets to enterprise — no minimum GMV commitment | Core from $29/mo; Scale from $299/mo (billed annually); GMV caps apply |
| Data architecture footprint | Single source of truth inside Salesforce | Dual systems — BigCommerce DB + separate CRM |
| API customization overhead | Zero API setup required for CRM alignment | Ongoing API maintenance required for multi-system alignment |
| Developer ecosystem costs | Standard web development tools (HTML, CSS, JS) | Stencil framework; specialized BigCommerce developer skills required |
| Ongoing maintenance team cost | Low — industry-standard tools keep costs down | Moderate-high — complex multi-system integration adds overhead |
BigCommerce pricing ties platform fees to your sales volume, with GMV caps that can trigger automatic plan upgrades. StoreConnect uses industry-standard web tools and lives inside your existing Salesforce investment, letting organizations redirect engineering budgets from API maintenance and integration overhead toward better customer experiences.
3Use Cases & Global Commerce
Handling B2B, B2C, multi-region, and complex selling models.
| Capability | StoreConnect | BigCommerce (Standard) |
|---|---|---|
| B2C sales | Fully supported natively | Fully supported natively |
| B2B sales | Native — driven by Salesforce account and contact data | Advanced B2B features require the B2B Edition add-on at additional cost |
| B2B2C sales | Supported natively across all structures | Requires additional configuration or third-party apps |
| Multi-currency support | Unlimited currencies in a single unified dataset | Multi-currency supported across plans |
| Multi-region / language | Single dataset for multi-currency, multi-language, multi-region | Multi-storefront available; separate store configurations required per region |
| Payment routing per zone | Unique payment providers assignable per zone | Multiple payment provider options supported across regions |
| Content management | Full built-in CMS with approval workflows | Full CMS with live page editor; no native approval workflow |
| Individual account / shopper pricing | Natively supported via Salesforce account data | Requires B2B Edition add-on or third-party configuration |
StoreConnect handles complex B2B, B2C, and cross-border configurations from a single Salesforce dataset. BigCommerce handles B2C well natively; however, advanced B2B capabilities — including customer-specific pricing, quote management, and account hierarchies — require its B2B Edition, available at additional cost. Paired with the Agentforce Toolkit, StoreConnect's global storefront gains intelligence that contextualises customer interactions across regions automatically.
4Point of Sale & Omnichannel Operations
Bridging in-store and online for a truly unified customer view.
| Omnichannel Feature | StoreConnect | BigCommerce (Standard) |
|---|---|---|
| POS system included | Built-in — same images and data as online store | Not included; requires third-party POS integration at additional cost |
| Mobile POS (mPOS) | Included with card reader support | Requires third-party integration at additional cost |
| Real-time Salesforce sync | Instant — POS sales immediately update CRM accounts | No native Salesforce sync; requires third-party middleware |
| Inventory management | View & request multi-location stock from POS | Integrated inventory requires third-party POS add-on |
| Cross-channel vouchers | Same voucher code online and in-person | Requires third-party configuration for unified voucher tracking |
| Click and collect (BOPIS) | Native buy-online, pick-up in-store support | Available via third-party POS integrations |
| POS sales in Salesforce Core | Instantly visible in Salesforce — no sync delay | Not possible without custom integration |
StoreConnect's built-in POS means in-store sales register instantly in Salesforce customer records — creating an Agentic Foundation where AI agents can support customers based on their complete online and offline purchase history. BigCommerce does not include a POS natively; businesses must purchase, configure, and maintain third-party POS integrations, adding cost and complexity to every in-store transaction.
5Fundraising & Nonprofit Capabilities
Native support for donations, recurring giving, and nonprofit-specific workflows.
| Feature | StoreConnect | BigCommerce (Standard) |
|---|---|---|
| Online donation support | Native — pay-what-you-want and preset giving | Requires third-party checkout apps or custom development |
| Subscription & recurring giving | Integrated directly into standard checkout | Requires third-party subscription/donation apps |
| Peer-to-peer fundraising | Native peer-to-peer fundraising support | Requires third-party apps or custom development |
| Salesforce Nonprofit Cloud / NPSP | Native compatibility with Nonprofit Cloud and NPSP | No native Salesforce cloud compatibility |
| Multi-currency donations | Multi-currency donations in one unified system | Multi-currency supported; donation handling requires apps |
StoreConnect supports nonprofit workflows out of the box — recurring donations, custom giving amounts, peer-to-peer fundraising, and direct Nonprofit Cloud integration all within your primary database. Achieving the same on BigCommerce requires stacking multiple paid third-party apps and custom development, adding ongoing administrative overhead and additional licensing costs.
6Data Security & Compliance
How each platform handles certifications, compliance, and your customers' data.
| Feature | StoreConnect | BigCommerce (Standard) |
|---|---|---|
| PCI DSS | Level 1 PCI DSS compliant (via Salesforce) | Level 1 PCI DSS v4.0 compliant as both Merchant and Service Provider |
| SOC Reports | SOC 2 Type I, SOC 2 Type II, and SOC 3 (via Salesforce) | SOC 1, SOC 2, and SOC 3 certified |
| ISO 27001 | ISO/IEC 27001:2022 certified (via Salesforce) | ISO/IEC 27001:2022 certified |
| GDPR / Privacy | Inherits Salesforce's globally recognised privacy and data protection standards | GDPR, CCPA, CPRA, EU-US DPF compliant; merchant responsible for compliance configuration |
| AI governance certification | Salesforce Agentforce governed by enterprise AI trust standards | ISO/IEC 42001:2023 certified for AI management |
| Data residency | All data resides in your own Salesforce org — you own and control it | Stored in BigCommerce's shared infrastructure; limited merchant control over residency |
| Data architecture | Single source of truth inside Salesforce; no duplicate data on third-party systems | Isolated database separate from your CRM, requiring ongoing syncing |
| Disaster recovery | Full store rebuild from your Salesforce org; no third-party dependencies | ISO/IEC 22301 Business Continuity certified; platform-managed recovery |
Both platforms carry strong security credentials. The critical difference is data architecture: with StoreConnect, your commerce data lives in your own Salesforce org — not a vendor's shared infrastructure — giving you full ownership, residency control, and the ability to rebuild your entire store from your own data. For more information see the StoreConnect Trust Center.
When StoreConnect is the right choice
StoreConnect is purpose-built for Salesforce environments. It's the right fit if:
- You already use Salesforce and want commerce natively inside your CRM
- You need a true single source of truth across your website, eCommerce, and POS
- You run B2B, B2C, or multi-region operations from one unified dataset without add-ons
- You want AI agents powered by Agentforce with zero custom data connectors
- You need nonprofit, education, or Salesforce cloud compatibility out of the box
- You want built-in POS that instantly syncs with your Salesforce customer records
When BigCommerce is the right choice
BigCommerce works well outside the Salesforce ecosystem. It may suit you if:
- You don't use Salesforce and want a capable standalone storefront
- Your primary focus is B2C and you don't require advanced B2B features natively
- You can manage separate systems for your store, CRM, and POS using integrations
- You're comfortable paying for the B2B Edition add-on for advanced buyer features
- You can afford the ongoing cost of third-party apps for POS, donations, and nonprofit support
Ready to build an agentic eCommerce foundation?
See how StoreConnect delivers a true single source of truth on Salesforce — built for your business, not retrofitted to it.
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