Introducing the StoreConnect Agentforce Toolkit

For a more technical deep dive, here’s an overview of what the toolkit accomplishes:

1. Direct Access to Real-Time Commerce Data

Because it is built entirely native to Salesforce, the toolkit gives AI agents direct access to your data without complex external integrations or data sync delays. The agent acts like an onboarded Salesforce user that can surface inventory, look up active pricing, and provide granular details about products straight from your database. See Enterprise Guide

2. Context-Aware Customer Interaction (Guest-to-User Mapping)

StoreConnect manages its storefront customer authentication independently. The toolkit allows you to configure Omni-Channel Flows and custom messaging parameters (like storeId and customerId) via hidden pre-chat fields. This gives the AI agent immediate context about which specific storefront domain the user is visiting and securely matches the session to an existing Salesforce Contact record—even if the conversation starts anonymously. See Configure Your Store for the AI Agent

3. Execution of Real-World Actions (Invocable Apex & Flows)

The toolkit enables you to equip your AI agents with specific “Agent Actions” that convert a customer’s natural language request into a CRM update or database query. Instead of just replying with text, the agent can actively complete tasks using Apex code or Salesforce Flows, such as:

• Search and browse the store catalog
• Show rich, real time and accurate pricing
• Provide one click “direct to cart” purchase links allowing users to buy instantly
• Checking product availability via custom queries (e.g., executing available_products parameters).
• Handle purchase history questions
• Query booking availability for appointments and classes
• Managing customer account information or updating shipping address records in Salesforce based on user permissions.
• Add Agent Actions
• Configure Agent Permissions

4. Direct Frontline Support and Multi-Language Scaling

Everyone knows that handling a customer enquiry as close to instantly as possible drives customer satisfaction. Managing frontline customer inquiries directly inside the chat interface of your StoreConnect storefront reduces high-touch support demand. TheAgentforce agent acts simultaneously as a round-the-clock sales assistant and support rep, resolving simple transactional and informational inquiries before they ever need to clog human support queues. About AI Agents

For the direct package installation, you can view the listing on the Salesforce AgentExchange

For an example of what StoreConnect Agentforce Toolkit can do check out this demo for higher education.