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Terms & Conditions

v7.1 - last updated 19 May 2026

StoreConnect is a Salesforce eCommerce and Point of Sale solution built on and for Salesforce. It allows certain information in your Salesforce subscription, such as customer data, orders, products, pricing, promotions and stock, to also appear in your StoreConnect eCommerce and Point of Sale solution. Check out our website for further information about the features of StoreConnect.

In these Terms and Conditions, StoreConnect SaaS refers to the StoreConnect platform described on our website and includes any updates, upgrades, enhancements and new modules of the platform released by us from time to time and delivered to you through the StoreConnect Software as a Service system.

The terms and conditions set out on this webpage (“Terms & Conditions”) explain what you can expect from StoreConnect and what your rights and responsibilities as a StoreConnect subscriber are. If you wish to subscribe to StoreConnect, you must accept these Terms & Conditions. If you apply to become a StoreConnect Subscriber, these Terms & Conditions are a legally binding agreement between you and us that govern your subscription to the StoreConnect SaaS. If you do not agree to these Terms & Conditions, you are not permitted to access StoreConnect in any manner. Unless we otherwise agree in writing, no other terms or conditions other than these Terms & Conditions shall apply to our commercial relationship with you.

By applying to become a StoreConnect SaaS subscriber (“StoreConnect Subscriber”), you will be deemed to have confirmed that you have read and understand, and wholly and unconditionally agree to be legally bound by, and accept, these Terms & Conditions. We may modify or replace these Terms & Conditions from time to time. If you are a StoreConnect Subscriber, we will notify you of the update using the administrator email address in your StoreConnect SaaS subscription account (“StoreConnect Account”) and the update will take effect upon renewal of your subscription. In these Terms & Conditions, we, our and us means StoreConnect Pty Ltd [ABN 43 647 990 725] of Level 20, 180 George Street, Sydney, NSW, 2000, Australia, except where these Terms & Conditions expressly specify otherwise. Please feel free to contact us on info@storeconnect.com or by telephone to +612 8019 7233 if you have any questions about StoreConnect.

Consulting and implementation services in connection with your use of the StoreConnect SaaS are available from our worldwide StoreConnect Partners.

In these Terms & Conditions, any reference to ‘party’ is to you or StoreConnect Pty Ltd as applicable.

Please contact us if you would like to become a StoreConnect Flagship Customer if you wish to discuss any proposed amendments to these Terms & Conditions.

Table of Contents

Section 1 – Subscribing to StoreConnect

StoreConnect Subscriptions

You cannot access or use the StoreConnect SaaS unless you have subscribed to StoreConnect in accordance with an order form prepared by us that is executed by you and received by us by any expiry period specified in the order form (Order Form) or you subscribe on a month-to-month basis via an online process approved by us (Online Signup) and you have a current and fully paid up StoreConnect Account. StoreConnect Subscribers with a valid and fully paid up StoreConnect Account have a non-exclusive, non-assignable, non-sublicensable, revocable right to access and use the StoreConnect SaaS in the manner described in the StoreConnect documentation. If you do not have a StoreConnect Account you cannot access or use the StoreConnect SaaS.

Installing StoreConnect

If you install or subscribe to StoreConnect, you will be deemed to have irrevocably represented and warranted to us that: (a) you installed and subscribed to StoreConnect on behalf of and with the authority and consent of the business entity whose Salesforce account you are logged in under at the time of installation; and (c) that you have the authority to bind that business entity to these Terms & Conditions. You and that business entity are jointly and severally liable for any breach of these Terms & Conditions by you or that business entity and in these Terms & Conditions, a reference to “you” is a reference to both you and that business entity.

Month-to-Month Subscription

If you have subscribed to StoreConnect on a month-to-month basis, your subscription will renew and you must pay the Service Charges each month on the same day of the month that you subscribed, until your subscription is terminated by either you or us giving 30 days prior written notice to the other party or it is otherwise terminated in accordance with these Terms & Conditions.

Other Subscriptions

If you have subscribed to StoreConnect, other than on a month-to-month basis, your subscription will end upon expiry of the subscription period specified in the Order Form (or upon expiry of the last renewal period specified in the Order Form, if and where applicable), unless it is terminated earlier in accordance with these Terms & Conditions.

Initial Subscription Period

The subscription period specified in the Order Form, usually one year. For clarity, many order forms come with a three year term which would be one Initial Subscription Period of one year followed by two Renewal Subscription Periods of one year each.

Free Installation Period

You may be eligible to receive a free installation period for your StoreConnect subscription. Your eligibility to receive any free installation period, and the length of the free installation period is at our full discretion. Any free installation period granted to you (if any) will be expressly specified in the Order Form (Free Installation Period). If a Free Installation Period applies, unless otherwise specified in the Order Form, it will only apply immediately after the end of Initial Subscription Period. After the end of the Initial Subscription Period, during the Free Installation Period, all Shared Success Fees and other fees and charges specified in the Order Form (other than Subscription Fees) will be payable. On expiry of the Free Installation Period, all annual and monthly Subscription Fees in respect of the period following expiry of the Free Installation Period shall again become payable (and all Shared Success Fees and any other fees and charges will continue to be payable) in accordance with the Payment Terms. To avoid any confusion, the Order Form will specify the due dates for payment of the Subscription Fees during the Initial Subscription Period and thereafter, including, where applicable, the due dates after any Free Installation Period. If the Order Form specifies that your subscription will renew one or more times after the Initial Subscription Period for any period of time (each, a Renewal Subscription Period), the commencement date of the first Renewal Subscription Period may be adjusted to take into account the Free Installation Period; if so, this will be specified in the Order Form and each subsequent Renewal Subscription Period will commence on the relevant anniversary of that revised commencement date having regard to the length of the Renewal Subscription Period.

Automatic Renewal

Upon expiry of the Initial Subscription Period, your subscription will automatically renew for subsequent consecutive subscription periods of equivalent length to the Initial Subscription Period (each, such period, a Renewal Subscription Period) until and unless either party gives at least 45 days written notice to the other party of its intention to terminate the subscription prior to the expiry of the Initial Subscription Period or the then current Renewal Subscription Period, in which case where such notice is provided, the subscription will terminate upon expiry of the Initial Subscription Period or the then current Renewal Subscription Period, as applicable.

The following terms as set out in the Order Form have the following meanings:

  • Start Date means the date on which the Agreement becomes effective.
  • End Date means the date on which the Initial Subscription Period (as that term is defined in the Order Form) expires.
  • First Renewal Date means the date on which your subscription will renew, upon expiry of the Initial Subscription Period, for the first Renewal Subscription Period (taking into account any Free Installation Period, if applicable).

Eligibility

You may not install or subscribe to the StoreConnect SaaS, unless: (a) you are over the age of 18 and have the capacity to enter into legally binding contracts and have been authorised by any business entity whose Salesforce account you are logged in under at the time of installation to agree to and accept these Terms & Conditions; and (b) have a valid paid or trial Salesforce subscription with a Salesforce Org including at least one Sales Cloud Enterprise licence. Your StoreConnect Subscription does not include any licence or right to use Salesforce. You cannot use or access StoreConnect unless you comply with these Terms & Conditions and you procure a right to use Salesforce under a separate agreement between you and Salesforce.

Account verification

You must ensure that you provide a valid email address to us when installing StoreConnect SaaS. The installation key required for you to install the StoreConnect SaaS will be sent to the email address you provide and we are not responsible for any installation issues as a result of your failure to provide a valid email address. We may reject your subscription to the StoreConnect SaaS if the email address is not so verified, or where you do not satisfy any of our other StoreConnect Account eligibility criteria. If any of your contact details or other information change, you must promptly update those details in your StoreConnect Account with your up-to-date details and information.

Access Credentials

You must not provide your StoreConnect Account name or password to any person. You are solely responsible for the confidentiality of your username and password and any use of your StoreConnect Account (including unauthorised use). You must immediately notify us if you become aware of any unauthorised use of your StoreConnect Account.

StoreConnect Subscriber plans and Service Charges

You must pay the fees and charges for the plan selected during your installation of StoreConnect (“Service Charges”), plus any applicable taxes. Service Charges are made up of two components – a Subscription Fee and a Shared Success Fee (as defined below). The Subscription Fee is payable on either a monthly or annual basis (depending on the plan you select when subscribing to StoreConnect). Shared Success Fees are payable on a monthly basis for the previous month or, when agreed by us, a prepayment of the Shared Success Fees billed in advance. You may choose to prepay your Shared Success Fees or opt to pay the Shared Success Fee on a monthly basis in arrears, with the ability to make such choice from time to time by providing notice to us at least 30 days in advance to our accounts team at accounts@storeconnect.com. If you have made a prepayment of the Shared Success Fees, each month, your actual Shared Success Fees will be applied against any amount prepaid and not yet exhausted, until it is exhausted. Should your actual monthly Shared Success Fees at any time exceed the balance of any amount prepaid (or where all prepaid amounts have already been exhausted), you must pay the balance to us within 14 days. In the event that your prepaid Shared Success Fees have a nil balance, you may engage with us directly to discuss future prepayment options. All prepaid Shared Success Fee charges will be a minimum of $250 USD equivalent in your billing currency or the previous 3 months of your actual Shared Success Fee charges, whichever is greater. We may also offer discounts on prepayment amounts at our discretion. If any discounts are to be applied, we will discuss and agree within you on them prior to you making any applicable prepayment. The specific terms will be determined on a case-by-case basis, taking into account factors such as the amount of the relevant prepayment and the duration of your subscription commitment. All Service Charges are payable in the manner specified on our Pricing page or as otherwise agreed in writing by you and us (“Payment Terms”). You are responsible for the collection and payment of all taxes that are required to be collected and paid in connection with any transaction that is performed on your eCommerce store.

Shared Success Fee

Each month we will calculate the sum of the fiat currency value of the total orders created through your StoreConnect Account during that month. Any orders or quotes that were placed on your StoreConnect Account via StoreConnect Salesforce Package, StoreConnect Website, StoreConnect API, StoreConnect Subscription System or the StoreConnect Point of Sale system that completed an order, regardless of if payment was received, will count towards this total. For the avoidance of doubt, any orders or quotes made that do not use the StoreConnect Salesforce Package, StoreConnect Website, StoreConnect API, StoreConnect Subscription System or the StoreConnect Point of Sale system to complete an order will not be included in this total. If an order was placed on an e-commerce store set up on your StoreConnect Account to allow shoppers to purchase with a combination of points or fiat currency, the total will be calculated using the fiat currency value of the items in the cart that completed checkout on your StoreConnect Account. If any item in a cart that completed checkout via StoreConnect is “points-only” and that item is not also available for purchase in a fiat currency on the same e-commerce store, or the store only provides for points-only purchases, then such item will be converted to a fiat currency value using the applicable Points to Fiat Currency Conversion Rate. If any item in a cart that completed checkout is “points only” and that item may be purchased in a fiat currency on the same store, then such item will be converted to a fiat currency value using the fiat currency value for which that item may be purchased on the same store. The fiat currency value of the total orders created through your StoreConnect Account during that month is then multiplied by the shared success fee percentage of the StoreConnect plan that you are subscribed to, in order to determine the amount of the shared success fee payable by you for that month (Shared Success Fee). Any orders placed via StoreConnect during the month that are duplicates (due to shopper error) and any orders placed via StoreConnect during the month as a result of a verified system error will be excluded from the order total calculation for that month (each, an Inapplicable Order). To remove a detected Inapplicable Order from the calculation of the Shared Success Fee you must notify StoreConnect support within 30 days of the Inapplicable Order being placed via StoreConnect. If the Shared Success Fee has already been invoiced to you by the time you notify us of the Inapplicable Order, the subsequent invoice issued to you for a Shared Success Fee will be reduced by the value of the Inapplicable Order.

Points to Fiat Currency Conversion Rate

Should an e-commerce store on StoreConnect at any time offer an item that is only available for purchase on the store using points, then a conversion rate for the purpose of ascribing a fiat currency value to points-only purchases must be agreed between us and you. Such conversion rate shall be agreed between the parties and specified on the Order Form in respect of each fiat currency that you accept in the store. The parties agree to use reasonable endeavours to agree a reasonable conversion rate by reference to the average of a random set of 10 items’ points values (or all the items for sale in the store, if there are less than 10 items offered), divided by those same items’ recommended retail prices when not on sale or subject to discount, to arrive a conversion rate. You agree that each Points to Fiat Currency Conversion Rate shall be reviewed by the parties at least annually and we can request a review of any Points to Fiat Currency Conversion Rate at any time during your Subscription.

Currency

All Services Charges and other fees and charges specified by us in the Order Form or on our Pricing page (https://storeconnect.com/pricing) are to be paid in the currency specified on the Order Form or on our Pricing page (as applicable). To the extent of any inconsistency between an Order Form that we issue to you and that you execute and return to us, and our Pricing page, the Order Form prevails. Where the Order Form does not specify a currency or you have subscribed via an Online Signup, all amounts are payable to us in United States Dollars (USD). In respect of currency conversions (where applicable): (1) all currency conversions are calculated at the date of billing or invoicing by us, in each case at the relevant rate set out at openexchangerates.org (other than in respect of Shared Success Fees); and (2) conversions in respect of Shared Success Fees will be calculated as per the hourly rate at openexchangerates.org rate applicable at the time that the Shared Success Fees are incurred.

Cap on Subscription Fee and Shared Success Fee Rate Increases

Unless otherwise specified in the Order Form, we may increase our Subscription Fees, Shared Success Fee rates and other fees and charges at the commencement of each Renewal Subscription Period. We will not otherwise increase your Subscription Fees or Shared Success Fee rates during the Initial Subscription Period or any then current Renewal Subscription Period. However, if you have subscribed to StoreConnect via an Order Form on one of our standard plans as found on our Pricing Page, and you renew your subscription at the beginning of each Renewal Subscription Period for the same subscription Plan specified in the Order Form, and in each case for a period at least as long as the Initial Subscription Period set out in the Order Form (Fee Cap Conditions), we agree to limit any increase of the Subscription Fees and Shared Success Fee rates at the beginning of each Renewal Subscription Period as follows:

  • the Subscription Fee will be subject to an increase of no more than 5% over the Subscription Fee that was payable in the previous subscription period; and
  • the rates listed in the Order Form in respect of Shared Success Fees (rate per order) will each be limited to an increase of no more than 5% as compared to the rates that were payable in the previous subscription period.* *You acknowledge that the total monthly Shared Success Fees calculated by multiplying the Shared Success Fees rates per order by the value of the relevant transactions in any month may still be greater than 5%.

In the event that the Fee Cap Conditions are not met, increases in our Subscription Fees, Shared Success Fee rates and other fees and charges at the commencement of each Renewal Subscription Period will:

  • in respect of subscriptions via Order Forms, be subject to negotiation; and
  • in respect of subscriptions via Online Signups, be as specified by us from time to time on our Pricing page at least 30 days in advance.

Non-payment of Service Charges

Failure to pay any Service Charges or other amounts owed by you to us will result in the following actions in increasing escalation: (1) Temporary removal of access to the StoreConnect package and removing your ability to see new orders from your customers arriving; (2) Shutting down of your eCommerce store and removing the ability of your customers to use your website; (3) Deletion of all of your StoreConnect Subscription Data including media, customer & transaction data and all other uploaded information relating to your eCommerce store, except to the extent that we are unable to delete such data under applicable law; (4) Suspension or termination of your StoreConnect Account and legal action to recover any outstanding Service Charges or other amounts owed. If your StoreConnect Subscription Data is deleted or your StoreConnect Account is suspended or terminated, you must pay to us an access restoration fee specified on our Pricing to reactivate your StoreConnect Account (which for the avoidance of doubt, will not provide you with access to the deleted StoreConnect Subscription Data) and pay all Service Charges annually in advance thereafter.

StoreConnect Plan Inclusions

Our StoreConnect subscription plans include certain limits (for example, limited database, or CDN usage). If you are a StoreConnect Subscriber and you exceed the usage limits allocated to your plan specified in our Pricing, we will automatically charge an extra amount as specified in our Pricing, and thereafter that extra amount will be payable each month of your subscription (in addition to the Service Charges) if you are on a monthly plan, or where you are on an annual plan, we will issue an invoice to you for the balance of the year. You must pay all such extra amounts within 30 days of the date of any invoice.

Third party software procured for your convenience

Where you and us expressly agree and specify on the Order Form that we will procure, for your convenience only, a third party software product or service (the Third Party Product), the following terms and conditions will apply: (a) we will use our best endeavours to procure the Third Party Product for your convenience; (b) you agree to comply with the terms and conditions of the Third Party Product owner, vendor, distributor or reseller (as amended from time to time by them), as if you were bound by them (as amended from time to time); (c) we will have no liability to you for any non-performance of the Third Party Product or otherwise for any act or omission of any owner, manufacturer, vendor or operator of the Third Party Product (Third Party Product Liability); (d) you hereby release and forever discharge us for all and any Third Party Product Liability; (e) you agree that you will not bring any claim against us in respect of the Third Party Product and/or in respect of any Third Party Product Liability in any circumstances; (f) to the fullest extent permitted by law, you shall indemnify, defend and hold harmless us and our parents, subsidiaries and affiliated entities, and all of our and their shareholders, partners, members, directors, officers, managers, employees and agents (Indemnified Parties) from and against any and all claims, demands, damages, liabilities, expenses or attorney fees incurred by the Indemnified Parties that arise out of or are in any way related to the Third Party Product (collectively Indemnified Claims), including but not limited to: (i) providing a defence and paying all attorney fees, costs and other expenses incurred by the Indemnified Parties in connection with any suit, arbitration, mediation or other proceeding arising out of Indemnified Claims; and (ii) paying any and all judgments, fines, costs, fees or other liabilities incurred by the Indemnified Parties in connection with Indemnified Claims; and (g) you will pay a service charge to us in an amount and that is subject to payment terms, agreed in writing by you and us.

Payment Provider Responsibility and Compliance

You acknowledge and agree that we do not process, store or transmit cardholder data (CHD) and that all payment transactions in connection with the StoreConnect SaaS are conducted exclusively through third-party payment service providers that you select and manage. Our role in respect of payments processed via the StoreConnect SaaS is limited to providing integration capabilities and tokenized exchanges necessary for transaction workflows. You represent and warrant that: (a) you have read, understood, and agree to comply with all requirements of the Payment Card Industry Data Security Standard (PCI DSS) and all applicable laws, regulations and industry standards relating to payment processing; (b) you will maintain current PCI DSS certification and full compliance at all times in connection with your use of the StoreConnect SaaS and any orders processed via the StoreConnect SaaS; and (c) you will comply fully with all contractual obligations under your agreements with any third-party payment service providers engaged for processing transactions. You agree to indemnify, defend and hold us, our affiliates, officers and employees harmless from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to: (a) any breach of PCI DSS or applicable regulatory requirements by you; (b) any failure by you to maintain PCI DSS certification or compliance; and (c) any breach of your agreements with third-party payment service providers, including any resulting fines, penalties or liabilities. We expressly disclaim any responsibility for the compliance status or performance of third-party payment service providers and assume no liability for any acts, omissions or breaches by such providers.

Section 2 – StoreConnect Software Updates and Upgrades

Each StoreConnect Subscription comes with Software Updates and Upgrades from time to time as outlined below.

StoreConnect Software Updates

Software updates are improvements to the StoreConnect software that fix bugs, improve performance or resolve security issues.

  • Notification Period: Security and urgent bug fixes are deployed without advance notice.
  • Deployment Method: Deployed directly to your StoreConnect service as needed. If StoreConnect support determine they need a Salesforce sandbox testing environment for this update, you agree to help provide this to the StoreConnect team for testing before deployment.
  • Testing Period: None; applied immediately to maintain system health.
  • Cost: Free for all current and paid-up subscribers.
  • Implementation: Automatically deployed.
  • Scheduling: Controlled by StoreConnect.
  • Bug Policy: Applied as identified by the StoreConnect team.
  • Issues from Update: StoreConnect will assist the client to resolve any issue created in the production environment due to the update unless the issue is caused by a configuration that can no longer be supported due it violating the security or performance of StoreConnect.
  • Update Eligibility: Available to all current and paid-up StoreConnect subscribers.

StoreConnect Software Upgrades

Software upgrades are improvements to the StoreConnect software that introduce new features and functionality.

  • Notification Period: You will be notified of general releases according to your Subscription plan Upgrade Notification Period (see below).
  • Deployment Method: Deployed to a Salesforce partial or full copy sandbox provided by you and set up by you.
  • Testing Period: “Upgrade Period” allows for testing and theme modifications from 14 days to 2 months depending on StoreConnect Subscription plan (see below).
  • Cost: One upgrade to the next released version up from the currently installed version per year; additional upgrades incur a fee.
  • Implementation: Client responsible for implementation either via internally trained team or via a certified StoreConnect upgrade partner.
  • Scheduling: Flagship clients can schedule the final upgrade within 2 weeks after the testing window.
  • Bug Policy: You are responsible for testing every upgrade as it is installed to your StoreConnect Subscription to ensure any configuration, modifications or data you have made to your StoreConnect license still operate correctly. You may need to make changes to your StoreConnect configuration, modifications or data to restore functionality at your cost either via your internal trained team members or a StoreConnect partner. If a Critical or High priority bug is found during testing (as defined in our Support Service Response Times policy) and can be reproduced by the StoreConnect team using the base StoreConnect setup with no theme or Salesforce flow modifications, the upgrade is delayed until fixed and a new testing period begins.
  • Upgrade Eligibility: Available to all current and paid-up StoreConnect subscribers.

Additional Upgrade Charges

Should you want a second upgrade done within the calendar year, an additional upgrade charge will apply, contact your StoreConnect team to get a quote for this.

Salesforce & StoreConnect Modifications

As part of receiving an upgrade, very often there are tweaks and changes needed to the configuration of your StoreConnect environment to match the new upgraded software’s features or modifications.

These can be in the form of things like modifying data to new data structures, modifying any Salesforce automation, layouts or other things, updating the HTML, CSS and JavaScript in your StoreConnect theme or various Liquid coding changes. For clarity, none of these are handled by the StoreConnect support team beyond giving you guidance to the correct help documentation to do this yourself. We highly recommend you engage with one of our StoreConnect certified upgrade partners to do this work for you.

Sandbox Environment Setup & Testing

Our support team will give you guidance to the correct help documentation on how to install and configure your sandbox environment for testing. If you need further assistance in setting up a sandbox for testing, we highly recommend you engage with one of our StoreConnect certified upgrade partners to do this work for you.

Upgrade Period

The Upgrade Period allows you to test and make any needed modifications to your theme and customisations to support the new upgraded version of StoreConnect.

The length of this period depends on which StoreConnect Subscription plan you are on as well as if you have purchased a StoreConnect Sandbox License as follows:

Plan Without a Current StoreConnect Sandbox License With a Current StoreConnect Sandbox License
Below Flagship 14 days 28 days
Flagship or Above 28 days 2 months

If a StoreConnect bug is found, we will delay the upgrade until the bug is fixed and start a new upgrade notification period. For clarity, a bug that triggers this delay must be something in the StoreConnect code base that can be reproduced in an unedited, clean, base theme.

Once the Upgrade Period has finished, your StoreConnect application will be upgraded.

Flagship clients are able to work with the StoreConnect team to schedule an appropriate time within two weeks after the Upgrade Period window to complete the upgrade itself to reduce downtime or impact on the store operation.

For all upgrades, StoreConnect highly recommends engaging the services of a certified StoreConnect upgrade partner to manage the process to ensure reduced downtime or impact on your operations.

We are explicitly not responsible for errors or issues that occur due to client specific theme customizations and errors and issues from upgrades will only be accepted as bugs if they.

Maintenance Windows

Occasionally there will be maintenance required on your StoreConnect hosted pages that is unavoidable as it is enforced from our hosting provider, and these maintenance windows can be set to a specific period at your request and usually last 10-60 seconds when they occur.

Section 3 – StoreConnect Implementation and Development

StoreConnect can be self-installed in the manner described in the StoreConnect documentation.

If you need consulting services or assistance with the implementation of StoreConnect for you, you can engage a StoreConnect Partner to assist you. Please see Section 8 regarding your engagement of any StoreConnect Partner.

We also offer Accelerated Development as specified in the Order Form where we build additions to the software that form part of the core system of the StoreConnect SaaS that we are planning to build in the future. StoreConnect Subscribers who pay for this get a 50% discount on this development and any ongoing bug fixing is paid by us.

As part of any services supplied by us, you may engage us to develop a theme for your eCommerce store (Theme Development) and unless otherwise agreed in writing by you and us:

  • all IPR in any themes that we develop, customise or enhance for you are owned solely by us;
  • you irrevocably consent to the infringement by us and any third party we authorise, of all Moral Rights (as that term is defined in the Copyright Act 1968 (Cth)) and any similar rights anywhere in the world, that you may have in any themes we develop, customise or enhance for you;
  • we reserve the right to make all or any themes developed, customised or enhanced by us available for use by all or any of our other customers, including via our GitHub account or in any other way deemed appropriate by us;
  • Theme Development does not include any of the following services:
    • set up or migration of product or pricing information;
    • any content setup or migration, whether from an existing site or otherwise;
    • data entry or setup;
    • any design of specific pages of your e-commerce store;
    • anything (including any work in your Salesforce org) beyond developing, customising or enhancing a theme, installing the theme, uploading your logo and setting the fonts and colours (as per the StoreConnect documentation). All development services that you engage us to carry out are subject to negotiation within your StoreConnect Order. Please contact us if you require a quote for Theme Development.

Section 4 – StoreConnect SaaS Availability

If you are a StoreConnect Subscriber with a valid and fully paid up StoreConnect Account, we agree to use our best endeavours to ensure that the StoreConnect SaaS included in your plan as set out in our Pricing are available at least 99.9% of the time (calculated monthly), which is our Service Level Agreement (SLA). The SLA excludes any failure or interruptions caused by Salesforce, our hosting providers or other third parties that are outside of our reasonable control. If we fail to meet our SLA, you are entitled to a refund of your Subscription Fee for that month in ratio to the percentage of down time experienced during that month.

Maintenance Requirements

The availability of the StoreConnect SaaS to you will be subject, in addition to any other provisions set out in these Terms & Conditions, to any technical and non-technical limitations or restrictions specified in our Pricing and/or described in the StoreConnect documentation, and any planned and unplanned maintenance of StoreConnect and our hosting providers.

Response Times

Our response time for support requests you place with us depend on the StoreConnect plan you are subscribed to as well as the severity of the support request. These response times and support request severity types are documented on the our help site.

Data Integrity

Except in respect of any mandatory guarantees implied into these Terms & Conditions by law that cannot be contracted out of or excluded (“Non-Excludable Guarantees”), if any, we do not guarantee that StoreConnect, any StoreConnect SaaS or any StoreConnect Subscriber Data or access thereto will be uninterrupted or error-free. You hereby release us and must indemnify us in respect of any loss and damage that we may incur as a result of any claims and/or complaints that you or your customers may have against us in respect of any interruption, error or unavailability of StoreConnect, StoreConnect SaaS or any StoreConnect Subscriber Data.

Section 5 – Your Obligations

Responsibility for other users

We do not accept responsibility for the conduct of any third party. If you believe that any person has breached these Terms & Conditions please contact us. We are not a party to any transaction for the supply of goods or services advertised by you on your eCommerce store or otherwise. Any dispute you have with any of your customers is between you and them.

Responsibility for third party claims

You are solely responsible for and must indemnify us in respect of any loss and damage that we may incur in connection with any claims and/or complaints made by any third party to the extent that the claim is caused directly or indirectly by: (a) your use of StoreConnect; and/or (b) your eCommerce store, your goods and/or services or your advertising, sales and/or marketing practices (each, a Third Party Claim).

General restrictions

You may not use StoreConnect in any way except as permitted by the StoreConnect documentation and may not do or authorise the commission of any act that would or might invalidate or be inconsistent with our rights. Without limiting the foregoing provisions, you must not, under any circumstances, sell or resell access to StoreConnect or scrape, republish, mirror or otherwise rent, lend, lease, sell, redistribute, sublicense, copy or duplicate StoreConnect or any content you obtain via StoreConnect (other than your StoreConnect Subscriber Data). In addition, you must not, nor may you permit any person to: (a) copy, alter, modify, adapt, reproduce, republish, frame, translate, reverse assemble, reverse engineer, reverse compile, transfer, sell, license, create derivative works from or enhance StoreConnect and/or any content in StoreConnect (except any of your StoreConnect Subscriber Data) (except as expressly permitted by the Copyright Act 1968 (Cth)); (b) do any act that would or might invalidate or be inconsistent with our rights or those of our licensors; (c) use StoreConnect in any way that infringes our rights or the rights of any third party; (d) use StoreConnect to create any product or service that competes with StoreConnect; (e) take any steps to circumvent any technological protection measure or security measures in StoreConnect; or (f) use StoreConnect in any way that is in breach of our Acceptable Use Policy or any statute, regulation, law or legal right of any person.

No access to source code

The StoreConnect SaaS and the services you receive from us do not provide you with or provide you with any right or licence to access to any source code in or underlying StoreConnect, including any source code in any custom development that we carry out for you. You must not take any step to access any such source code.

Responsibility for the lawfulness of your data

You must not enter any data into StoreConnect (including, for the avoidance of doubt, any images, text or other information about the products and services that are advertised on your eCommerce store) or disclose data to us, unless you are fully entitled and authorised to upload, input, transfer and disclose that data into StoreConnect and to us. You warrant that our collection, use, processing and disclosure of all data that you enter into StoreConnect or disclose to us (your “StoreConnect Subscriber Data”) will not breach any applicable law or right of any person where collected, used, processed or disclosed in connection with the StoreConnect SaaS or in order to comply with applicable law. If you are a StoreConnect Subscriber: (a) you license us on an irrevocable, non-exclusive, royalty-free, worldwide basis to use and publish your StoreConnect Subscriber Data via StoreConnect as required by us to provide you with StoreConnect SaaS; (b) you are solely responsible for the accuracy, legality and quality of your StoreConnect Subscriber Data and for obtaining any permissions, licenses, rights and authorisations necessary for us to use, host, transmit, store and disclose your StoreConnect Subscriber Data in connection with the provision of the StoreConnect SaaS; and (c) you are solely responsible for backing up and archiving your StoreConnect Subscriber Data. You must indemnify us in respect of any loss and damage that we incur in respect of any claim that our transmission, storage, processing, disclosure or access to any of your StoreConnect Subscriber Data in connection with the StoreConnect SaaS infringes the Intellectual Property Rights or other rights of any person or breaches any law, regulation, code or standard.

If we become aware that a StoreConnect Subscriber has entered StoreConnect Subscriber Data into StoreConnect or disclosed StoreConnect Subscriber Data in breach of our Acceptable Use Policy or these Terms & Conditions, we may, without prejudice to our other rights and without limiting the StoreConnect Subscriber’s obligations, remove that data and send an email to the StoreConnect Subscriber who uploaded or entered it explaining why it was removed. If you become aware of any content that you think breaches our Acceptable Use Policy or these Terms & Conditions, please contact us.

Responsibility for backing up your data

Except where we expressly agree to provide backups, we shall have no responsibility for backing up your StoreConnect Subscriber Data.

Section 6 – Intellectual Property Rights

As between you and us, except with respect to certain third party open source components listed on our website, we own all copyright, trademarks, patents, designs, trade names and other intellectual property rights or forms of intellectual property, everywhere in the world, and the right to apply to register and enforce all or any of the foregoing rights (together, “IPR”) in StoreConnect. These Terms & Conditions do not transfer or assign any IPR to you. Any IPR in any comments that you may provide to us in connection with StoreConnect or requests for new StoreConnect features (each, an “Improvement Suggestion”) becomes our sole and exclusive property immediately upon you uploading or posting that Improvement Suggestion to StoreConnect or otherwise providing the Improvement Suggestion to us, and you hereby assign all IPR in all and any such Improvement Suggestions to us effective as soon as you provide each Improvement Suggestion to us or upload or post an Improvement Suggestion to StoreConnect, pursuant to section 197 of the Copyright Act 1968 (Cth) and in equity. You irrevocably consent to the infringement by us and any third party we authorise, of all Moral Rights (as that term is defined in the Copyright Act 1968 (Cth)) and any similar rights anywhere in the world, that you may have in any Improvement Suggestions.

You must not take any step to invalidate or prejudice our (or our licensors’) IPR in StoreConnect or otherwise. Without limiting the foregoing provisions, you must not register any security interest or purchase money security interest, or otherwise encumber or charge your rights, in respect of your StoreConnect Subscriber Data or with respect to the rights granted to you by these Terms & Conditions to use StoreConnect.

Section 7 – Data Privacy

Ownership

All of your StoreConnect Subscriber Data is and will continue to be your property and under your control.

Use of your StoreConnect Subscriber Data

Other than in the course of providing the StoreConnect SaaS, StoreConnect will not use, disclose, compile, transfer, sell your StoreConnect Subscriber Data (which shall include any data hosted by StoreConnect of any of your customers who accesses your e-commerce site and/or any portion thereof) to any third party or other entity or allow any other third party or other entity to use, disclose, compile, transfer or sell Your data and/or any portion thereof without a court order or lawfully issued subpoena. StoreConnect shall notify you in advance of a compelled disclosure of your StoreConnect Subscriber Data to a third party, unless legally prohibited.

Data Security

StoreConnect agrees to abide by and maintain adequate data security measures, consistent with industry standards and technology best practices, to protect your StoreConnect Subscriber Data from unauthorized disclosure, use, acquisition, destruction, and modification.

Security Protocols

StoreConnect agrees to maintain security protocols that meet industry best practices in the transfer or transmission of any your StoreConnect Subscriber Data, including by using best endeavors to ensure that data may only be viewed or accessed by parties legally allowed to do so. StoreConnect shall maintain all data obtained or generated pursuant to these Terms & Conditions in a reasonably secure computer environment and to not copy, reproduce, or transmit your StoreConnect Subscriber Data obtained pursuant to these Terms & Conditions, except as necessary to provide the StoreConnect SaaS or as required by applicable law.

Encryption

StoreConnect will host your data using standard encryption services supplied as part of our hosting provider including, with respect to your StoreConnect Subscriber Data that is not publicly available, at Rest encryption of the database containing your StoreConnect Subscriber Data. For avoidance of doubt, any of your StoreConnect Subscriber Data that is publicly available via the StoreConnect service may not be encrypted.

Security Technology

When the StoreConnect SaaS are accessed using a supported web browser, Secure Socket Layer (“SSL”), or equivalent technology shall be employed to protect your StoreConnect Subscriber Data that is not publicly available from unauthorized access.

Notice of Data Breach

StoreConnect shall give prompt written notice to you within 72 hours of its knowledge of any security breach that may or does impact your StoreConnect Subscriber Data hosted by StoreConnect or of any unauthorized third-party use or disclosure of your StoreConnect Subscriber Data via the StoreConnect SaaS. Such notice shall include, at a minimum, the following information: 1) A list of the types of your StoreConnect Subscriber Data that were or are reasonably believed to have been the subject of a breach; 2) the date or estimated date of the breach, if known; 3) whether law enforcement has been engaged; and 4) a description of the breach incident. You and we will cooperate with each other in connection with the resolution of an applicable data breach.

Section 8 – Your and Our Liability

Liability under these Terms & Conditions is limited in a few different ways: First, except for liability under any indemnity contained in these Terms & Conditions, any wilful breach or misconduct or any breach of IPR, each party will not be liable for all or any claims made in excess of the amount of the Service Charges that you pay us, in the aggregate; second, each party will not have any liability for any matter beyond its reasonable control such as for third party software failures, telecommunications network faults, non-performance or interruptions of third party software, hardware failures, service failures caused by third parties (including failures of Amazon or Salesforce services) that are outside of a party’s reasonable control, adverse weather events and labour disputes; third, except in respect of any wilful breach or misconduct or any breach of IPR, each party will not be liable for loss of profits, loss of revenue (except due to non-payment of any Service Charge or other amount owed by you to us, loss of or unauthorised access to or alteration, deletion of, or failure to store, content or data, or for loss of goodwill, or other indirect or consequential losses even if a party was advised of the possibility or likelihood of those losses; fourth, we will not be liable for software bugs, non-performance or downtime of software, applications or hardware in your applications or as a result of any misconfiguration of StoreConnect by you or any third party or use of StoreConnect contrary to any user guides or other documentation that we provide; and fifth, for any breach by us of any mandatory guarantee that cannot be contracted out of or otherwise excluded by law, our liability will be limited to one or more of the following as determined by us: if the liability concerns goods, (i) the replacement of the goods, or the re-supply of the goods; (ii) the repair of the goods; (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) the payment of the cost of having the goods repaired; and if the liability concerns services: (i) the supplying of the services again; or (ii) the payment of the cost of supplying the services again. All implied warranties of any kind are excluded, except to the extent that such warranties cannot be excluded by applicable law.

Section 9 – StoreConnect Partners

StoreConnect may from time to time, refer you to third parties who provide StoreConnect implementation services (StoreConnect Partner). You are not required to engage any StoreConnect Partner, whether or not they were referred to you by us, for any of their products and/or services. You agree that:

  • if we refer a StoreConnect Partner to you, we do so for your convenience only, and any referral we make is not an endorsement, approval, support or warranty of or in respect of the StoreConnect Partner, or of their products and/or services of any kind, whether or not they are designated by StoreConnect as “certified” or otherwise;
  • we do not control any StoreConnect Partner, cannot influence the conduct of any StoreConnect Partner and any supply of products and/or services by the StoreConnect Partner is not supervised by us, subject to any agreement we have entered into with a StoreConnect Partner;
  • you must conduct your own due diligence to ensure the products and/or services provided by a StoreConnect Partner meet your requirements;
  • any products and/or services supplied by a StoreConnect Partner will be subject to a separate agreement between you and the StoreConnect Partner, including any fees, charges and costs agreed upon by you and the StoreConnect Partner. We are not a party to an agreement between you and the StoreConnect Partner;
  • we are not, and you will not hold us responsible or liable for any acts, omissions, delays, or negligence of the StoreConnect Partner; and
  • neither we have entered into any legal partnership with StoreConnect Partners. The use of the word ‘partner’ by reference to any StoreConnect Partner is for convenience only.

Section 10 – General

Advertising

You grant us permission and we may list you as a client on our website and in our other marketing materials. You may revoke this permission at any time by notifying us per this document.

Relationship

Unless we otherwise expressly agree in writing to do so, we do not work as employees, partners or in any other form of relationship with our clients other than as independent contractors. Under these Terms & Conditions we an independent contractor, and these Terms & Conditions will not be deemed to create any agency, employer-employee relationship, partnership, or joint venture between you and us. You are responsible for your use of our services and for any other person that uses any of the services we provide to you.

Non-Solicitation of Employees

Our employees are important to us. You may not employ, engage or entice away from employment with us any person who you know is an employee of us who you had any dealings with during the term of your StoreConnect Subscription. We will also not entice away from employment with you any person who we know is your employee who we had any dealings with during the term of your StoreConnect Subscription. The restrictions referred to in this paragraph each lasts for 6 months after termination or expiry of your StoreConnect Account.

Termination of your StoreConnect Account by us

Except where such termination is prohibited by applicable law, we may terminate your StoreConnect Account: (a) if (i) you commit an act of bankruptcy or are declared bankrupt or insolvent or your estate otherwise becomes liable to be dealt with under any law relating to bankruptcy or insolvency; (ii) a resolution is passed or Court order made for you to be wound up or an administrator is appointed to you pursuant to any relevant law; (iii) a receiver or manager or receiver and manager is appointed to your assets or undertakings or any part thereof; or (iv) you are unable to pay your debts as and when they fall due; or (b) if you breach our IPR; (c) if you commit any breach of these Terms & Conditions that is incapable of remedy; (d) if you breach our Acceptable Use Policy; (d) if you do not pay the Service Charges in accordance with the Payment Terms in accordance with the terms set out in the Order Form; (e) you commit any breach of these Terms & Conditions that is capable of remedy that is not remedied within 7 days of notice from us; or (f) at any time on 6 months’ notice.

Termination of your StoreConnect Account by you

You may terminate your StoreConnect Account at any time by removing StoreConnect from your Salesforce Org and notifying us. Any Subscription Fees paid prior to termination are to the extent possible by law, non-refundable and all outstanding Service Charges and any other fees and charges shall be immediately due and payable by you to us.

What happens after termination

When your StoreConnect Subscription or StoreConnect Account is terminated: (1) your right to use StoreConnect will automatically cease, removing your ability to see new orders from your customers arriving; (2) we will shut down your eCommerce store, remove the ability of your customers to use your website; and (3) after the 30-day period following termination of your StoreConnect Subscription or StoreConnect Account, we will promptly delete and/or destroy all of your StoreConnect Subscriber Data and any copies thereof (which includes media, customer & transaction data and all other uploaded information relating to your eCommerce store) in our possession or control, without notice to you. If you wish to obtain Your StoreConnect Subscriber Data prior to that time, you must make a request for us to export your StoreConnect Subscriber Data prior to the expiry of that 30-day period. We will only agree to export your StoreConnect Subscriber Data if you have paid all outstanding Service Charges owed to us.

Transfer of rights

Each party must not assign or novate its rights and/or obligations under these Terms & Conditions without the other party’s prior written consent, which shall not be unreasonably withheld. Notwithstanding the foregoing, each party may assign and/or novate its rights and/or obligations under these Terms & Conditions at any time in connection with any merger or acquisition or any restructure of its corporate group or any part of it, and in such circumstances the other party agrees to do all things and execute all documents reasonably required to give effect to such assignment and/or novation.

No refunds

We do not provide any Service Charges refunds except where we are required to provide a refund under applicable law.

Dispute Resolution

We would prefer to resolve disputes amicably rather than have our services terminated or either party waste time or money on legal action. If you have any problems with our services, please contact us. In our view, legal action, if it is ever necessary, should only be left as a last resort. If legal action is commenced by any party against another party, it may only be initiated in a court located in New South Wales.

Notices

Any notice may be issued by you to us or via us to you, via email. Notices must be sent to us at info@storeconnect.com and notices must be sent to the email address of your administrator as set out in your StoreConnect Account. An email will be deemed to have been received upon the sender’s receipt of a read receipt or delivery receipt or upon the sender receiving a reply to the email.

Severability

If any part of these Terms & Conditions is deemed invalid by a court of competent jurisdiction, the remainder of these Terms & Conditions shall remain enforceable.

Entire Agreement

These Terms & Conditions and the relevant Order Form constitute the entire agreement between you and us and to the extent possible by law, supersedes all prior understandings, representations, arrangements and agreements between you and us regarding its subject matter.

Jurisdiction

These Terms & Conditions will be governed by and interpreted in accordance with the laws in force in New South Wales, Australia. You and us irrevocably submit to the exclusive jurisdiction of the courts situated in New South Wales and any court of appeal therefrom with respect to any dispute concerning these Terms & Conditions or any action taken by either you or us to enforce these Terms & Conditions.

In these Terms & Conditions, “includes”, “including” and similar words or expressions shall be interpreted as if followed immediately by the words “but not limited to” and a provision of these Terms & Conditions will not be interpreted against a party merely because the party or its legal representative prepared the provision.