--- title: "StoreConnect vs BigCommerce" source: https://storeconnect.com/storeconnect-vs-bigcommerce type: page format: markdown site: StoreConnect — Customer Commerce built natively on Salesforce site_index: https://storeconnect.com/llms.txt docs_index: https://support.storeconnect.com/llms.txt note: Append .md to any page or article URL on this site to get its Markdown form. --- # StoreConnect vs BigCommerce Platform Comparison # Store Connect vs BigCommerce Which platform is right for you? Choosing the wrong eCommerce platform can mean years of costly integrations. Here’s how the two compare — so you can make the right call from day one. - ✓ Commerce on Salesforce - ✓ Agentic Foundation - ✓ Fully Customizable ### What does StoreConnect do? StoreConnect is a complete commerce platform built on Salesforce. It enables businesses to run their website, eCommerce store, Point of Sale, and customer data from a single source of truth — inside Salesforce. VS ### What does BigCommerce do? BigCommerce is a standalone SaaS eCommerce platform for businesses that want to build and scale an online store — operating independently from any CRM, with B2B capabilities available via a separate paid add-on. 💡 ## Key takeaways StoreConnect is the right choice if you want to: - You use Salesforce and want to keep all customer, order, and inventory data inside Salesforce to create a true Agentic platform. - Run B2B, B2C, and B2B2C commerce natively from a single dataset without add-ons or separate paid editions. - Unify in-store and online sales so POS transactions instantly update Salesforce customer records without middleware. - Power AI agents with Agentforce on a complete, real-time data foundation — no custom connectors needed. - Leverage your entire Salesforce ecosystem — Sales Cloud, Nonprofit Cloud, Education Cloud, CPQ, and more — from one platform. - Control your data residency with all data living in your own Salesforce org, not a third-party infrastructure. BigCommerce could be a good fit if: - You don’t use Salesforce and want a capable standalone storefront without CRM integration requirements. - Standard B2C commerce meets your needs, and advanced B2B features are not a priority or you’re willing to pay for the B2B Edition add-on. - You can manage separate systems for your store, CRM, and POS data using third-party integrations. - You are comfortable with ongoing costs for third-party apps to fill gaps in POS, donations, and specialist workflow support. - Content approval workflows and Salesforce cloud compatibility are not requirements for your business. ## Salesforce Compatibility & Data Architecture How each platform handles your customer data and CRM alignment. Feature | StoreConnect | BigCommerce (Standard) | CRM data integration | ✓ Native — driven directly from Sales Cloud; no API required | ⚠ Requires external APIs, middleware, or sync connectors | Core cloud objects | ✓ Saves directly to standard Salesforce core objects | ⚠ Isolated database; data must be synced to your CRM separately | Experience Cloud licenses | ✓ Works without additional Experience Cloud licenses | Not applicable | Salesforce CPQ compatibility | ✓ Compatible out of the box | ⚠ No native compatibility — requires custom middleware | Salesforce Nonprofit / Education Cloud | ✓ Native compatibility with Nonprofit Cloud, NPSP & Education Cloud | ⚠ No native Salesforce cloud compatibility | AI & Agent readiness | ✓ Native Agentic Foundation for Agentforce — zero custom connectors | ⚠ Requires custom LLM integrations and data synchronisation pipelines | Content approval workflows | ✓ Built-in approval workflows for content changes | ⚠ Not available natively | Key Takeaway StoreConnect eliminates data integrity issues entirely. Every purchase, customer detail, and inventory adjustment updates instantly inside your Salesforce org — creating an Agentic Foundation ready for Agentforce. BigCommerce operates as an isolated system, requiring ongoing API pipeline maintenance and third-party middleware to connect commerce data with your CRM. ## Implementation & Maintenance Budget The real cost of keeping your commerce stack aligned over time. Metric | StoreConnect | BigCommerce (Standard) | Budget range | ✓ Scales from budgets to enterprise — no minimum GMV commitment | Core from $29/mo; Scale from $299/mo (billed annually); GMV caps apply | Data architecture footprint | ✓ Single source of truth inside Salesforce | Dual systems — BigCommerce DB + separate CRM | API customization overhead | ✓ Zero API setup required for CRM alignment | ⚠ Ongoing API maintenance required for multi-system alignment | Developer ecosystem costs | ✓ Standard web development tools (HTML, CSS, JS) | ⚠ Stencil framework; specialized BigCommerce developer skills required | Ongoing maintenance team cost | ✓ Low — industry-standard tools keep costs down | ⚠ Moderate-high — complex multi-system integration adds overhead | Key Takeaway BigCommerce pricing ties platform fees to your sales volume, with GMV caps that can trigger automatic plan upgrades. StoreConnect uses industry-standard web tools and lives inside your existing Salesforce investment, letting organizations redirect engineering budgets from API maintenance and integration overhead toward better customer experiences. ## Use Cases & Global Commerce Handling B2B, B2C, multi-region, and complex selling models. Capability | StoreConnect | BigCommerce (Standard) | B2C sales | ✓ Fully supported natively | Fully supported natively | B2B sales | ✓ Native — driven by Salesforce account and contact data | ⚠ Advanced B2B features require the B2B Edition add-on at additional cost | B2B2C sales | ✓ Supported natively across all structures | ⚠ Requires additional configuration or third-party apps | Multi-currency support | ✓ Unlimited currencies in a single unified dataset | Multi-currency supported across plans | Multi-region / language | ✓ Single dataset for multi-currency, multi-language, multi-region | Multi-storefront available; separate store configurations required per region | Payment routing per zone | ✓ Unique payment providers assignable per zone | Multiple payment provider options supported across regions | Content management | ✓ Full built-in CMS with approval workflows | Full CMS with live page editor; no native approval workflow | Individual account / shopper pricing | ✓ Natively supported via Salesforce account data | ⚠ Requires B2B Edition add-on or third-party configuration | Key Takeaway StoreConnect handles complex B2B, B2C, and cross-border configurations from a single Salesforce dataset. BigCommerce handles B2C well natively; however, advanced B2B capabilities — including customer-specific pricing, quote management, and account hierarchies — require its B2B Edition, available at additional cost. Paired with the [Agentforce Toolkit](https://storeconnect.com/articles/news/introducing-the-storeconnect-agentforce-toolkit), StoreConnect’s global storefront gains intelligence that contextualises customer interactions across regions automatically. ## Point of Sale & Omnichannel Operations Bridging in-store and online for a truly unified customer view. Omnichannel Feature | StoreConnect | BigCommerce (Standard) | POS system included | ✓ Built-in — same images and data as online store | ⚠ Not included; requires third-party POS integration at additional cost | Mobile POS (mPOS) | ✓ Included with card reader support | ⚠ Requires third-party integration at additional cost | Real-time Salesforce sync | ✓ Instant — POS sales immediately update CRM accounts | ⚠ No native Salesforce sync; requires third-party middleware | Inventory management | ✓ View & request multi-location stock from POS | ⚠ Integrated inventory requires third-party POS add-on | Cross-channel vouchers | ✓ Same voucher code online and in-person | ⚠ Requires third-party configuration for unified voucher tracking | Click and collect (BOPIS) | ✓ Native buy-online, pick-up in-store support | Available via third-party POS integrations | POS sales in Salesforce Core | ✓ Instantly visible in Salesforce — no sync delay | ⚠ Not possible without custom integration | Key Takeaway StoreConnect’s built-in POS means in-store sales register instantly in Salesforce customer records — creating an Agentic Foundation where AI agents can support customers based on their complete online and offline purchase history. BigCommerce does not include a POS natively; businesses must purchase, configure, and maintain third-party POS integrations, adding cost and complexity to every in-store transaction. ## Fundraising & Nonprofit Capabilities Native support for donations, recurring giving, and nonprofit-specific workflows. Feature | StoreConnect | BigCommerce (Standard) | Online donation support | ✓ Native — pay-what-you-want and preset giving | ⚠ Requires third-party checkout apps or custom development | Subscription & recurring giving | ✓ Integrated directly into standard checkout | ⚠ Requires third-party subscription/donation apps | Peer-to-peer fundraising | ✓ Native peer-to-peer fundraising support | ⚠ Requires third-party apps or custom development | Salesforce Nonprofit Cloud / NPSP | ✓ Native compatibility with Nonprofit Cloud and NPSP | ⚠ No native Salesforce cloud compatibility | Multi-currency donations | ✓ Multi-currency donations in one unified system | Multi-currency supported; donation handling requires apps | Key Takeaway StoreConnect supports nonprofit workflows out of the box — recurring donations, custom giving amounts, peer-to-peer fundraising, and direct Nonprofit Cloud integration all within your primary database. Achieving the same on BigCommerce requires stacking multiple paid third-party apps and custom development, adding ongoing administrative overhead and additional licensing costs. ## Data Security & Compliance How each platform handles certifications, compliance, and your customers' data. Feature | StoreConnect | BigCommerce (Standard) | PCI DSS | ✓ Level 1 PCI DSS compliant (via Salesforce) | Level 1 PCI DSS v4.0 compliant as both Merchant and Service Provider | SOC Reports | ✓ SOC 2 Type I, SOC 2 Type II, and SOC 3 (via Salesforce) | SOC 1, SOC 2, and SOC 3 certified | ISO 27001 | ✓ ISO/IEC 27001:2022 certified (via Salesforce) | ISO/IEC 27001:2022 certified | GDPR / Privacy | ✓ Inherits Salesforce’s globally recognised privacy and data protection standards | GDPR, CCPA, CPRA, EU-US DPF compliant; merchant responsible for compliance configuration | AI governance certification | ✓ Salesforce Agentforce governed by enterprise AI trust standards | ISO/IEC 42001:2023 certified for AI management | Data residency | ✓ All data resides in your own Salesforce org — you own and control it | ⚠ Stored in BigCommerce’s shared infrastructure; limited merchant control over residency | Data architecture | ✓ Single source of truth inside Salesforce; no duplicate data on third-party systems | ⚠ Isolated database separate from your CRM, requiring ongoing syncing | Disaster recovery | ✓ Full store rebuild from your Salesforce org; no third-party dependencies | ISO/IEC 22301 Business Continuity certified; platform-managed recovery | Key Takeaway Both platforms carry strong security credentials. The critical difference is data architecture: with StoreConnect, your commerce data lives in your own Salesforce org — not a vendor’s shared infrastructure — giving you full ownership, residency control, and the ability to rebuild your entire store from your own data. For more information see the [StoreConnect Trust Center](https://trust.storeconnect.com). ## Which is the right choice for you? ✅ ### When StoreConnect is the right choice StoreConnect is purpose-built for Salesforce environments. It’s the right fit if: - You already use Salesforce and want commerce natively inside your CRM - You need a true single source of truth across your website, eCommerce, and POS - You run B2B, B2C, or multi-region operations from one unified dataset without add-ons - You want AI agents powered by Agentforce with zero custom data connectors - You need nonprofit, education, or Salesforce cloud compatibility out of the box - You want built-in POS that instantly syncs with your Salesforce customer records 🛒 ### When BigCommerce is the right choice BigCommerce works well outside the Salesforce ecosystem. It may suit you if: - You don’t use Salesforce and want a capable standalone storefront - Your primary focus is B2C and you don’t require advanced B2B features natively - You can manage separate systems for your store, CRM, and POS using integrations - You’re comfortable paying for the B2B Edition add-on for advanced buyer features - You can afford the ongoing cost of third-party apps for POS, donations, and nonprofit support ## Ready to build an agentic eCommerce foundation? See how StoreConnect delivers a true single source of truth on Salesforce — built for your business, not retrofitted to it. [Book a Demo](https://storeconnect.com/book-demo) ## Download the FREE Guide How to build an Agentic Foundation with StoreConnect Create an Agentic Foundation ready for Agentforce. [Download FREE Guide](https://storeconnect.com/c/lp-agentic-foundation) --- ## Follow StoreConnect - [Email Newsletter](https://storeconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://storeconnect.com/partners) - [Become a Partner](https://storeconnect.com/become-a-partner) - [News](https://storeconnect.com/articles/news) - [Events](https://storeconnect.com/articles/events) - [Live Events](https://storeconnect.com/live-events) - [Feature Comparison](https://storeconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://storeconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS ## Machine-readable - [Site index for agents](https://storeconnect.com/llms.txt): curated map of this site in llms.txt format - [Documentation index for agents](https://support.storeconnect.com/llms.txt): full technical and product documentation map Every page and article on this site has a Markdown rendering: append `.md` to its URL. Continue in Markdown: [Home](https://storeconnect.com/home.md) · [How we compare](https://storeconnect.com/how-we-compare.md) · [Partners](https://storeconnect.com/partners.md) · [Become a partner](https://storeconnect.com/become-a-partner.md) --- StoreConnect — https://storeconnect.com/storeconnect-vs-bigcommerce