--- title: "AI Agents" source: https://storeconnect.com/solutions/ai type: page format: markdown site: StoreConnect — Customer Commerce built natively on Salesforce site_index: https://storeconnect.com/llms.txt docs_index: https://support.storeconnect.com/llms.txt note: Append .md to any page or article URL on this site to get its Markdown form. --- # AI Agents Smarter AI Agents, Built for eCommerce Turn conversations into conversions with AI you can trust. Enterprise-ready intelligence that’s accurate, scalable and among the fastest to implement. [Talk to us](https://storeconnect.com/contact) ## Native Agentforce Package Powerful AI agents that understand your eCommerce operations, customers and data without additional integrations. ## Complete Agentforce Integration Extends intelligence across the entire Salesforce ecosystem—supporting customer service, sales and personalized marketing through trusted AI. ## Grounded in Your Own Data Powered only by your own business information, eliminating hallucinations and ensuring that every response is accurate, reliable and brand-safe. # Accurate, Trusted Responses Customers receive answers they can rely on because StoreConnect AI Agents are powered only by your business data. That means no hallucinations or generic guesses, just clear, factual responses that build trust. When a shopper asks about return policies, the AI does not invent an answer, it retrieves your return policies from your policy or Salesforce data. Your team no longer needs to step in to correct mistakes, saving hours of unnecessary follow-up. ## Seamless and Secure Agents Since StoreConnect is built natively on Salesforce, your AI Agents are not isolated chatbots, they are part of the entire Salesforce Agentforce ecosystem. They can instantly pull context from customer profiles, order histories or service records. Imagine a customer asking about a replacement part: the AI knows exactly what they purchased and can provide the right answer on the spot. This eliminates repetitive back-and-forth conversations, reduces customer effort and makes support smoother for your team. ## Ready to streamline your website, eCommerce and POS? Schedule a demo with the team today. [Book a demo](https://storeconnect.com/book-demo) ## Promotions & Discounts AI Agents go beyond generic answers by tailoring interactions to each individual. They use your custom data model and Salesforce records to suggest products, highlight promotions or guide buyers through configuration options. A customer who bought a camera, for instance, can be offered compatible lenses or accessories in the same conversation, driving additional sales without the need for a costly third-party recommendation engine. ## Reduced Support Costs Routine questions like “Where’s my order?” or “How do I return an item?” are handled instantly by AI Agents. This frees your support staff from repetitive tasks and allows them to focus on high-value customer interactions. The result is lower operational costs, faster response times and happier customers, without having to invest in separate chatbot subscriptions or additional headcount. ## Always Up to Date Because the agents connect directly to StoreConnect and Salesforce data, they automatically reflect the latest products, policies and promotions. You never need to retrain them or manually update their knowledge base. That means when you launch a new product or change a shipping option, your AI Agents know instantly. Other AI tools require hours of syncing and retraining, but with StoreConnect it is seamless. ## Scalable, Enterprise-Grade AI Whether you are dealing with a handful of queries or thousands during a viral campaign, StoreConnect AI Agents scale effortlessly on Salesforce’s enterprise infrastructure. You do not need to worry about outages, lag or surprise infrastructure costs. Your customers get the same fast, reliable experience whether it is a normal Tuesday or your busiest sales event of the year. ## Safer, Brand-Aligned AI Because the AI Agents only use your own data, every answer aligns with your brand’s tone, policies and values. You can trust them to stay on-script and on-brand unlike generic chatbots that risk producing off-message or even unsafe responses. Every interaction reinforces your brand identity, giving customers a consistent and professional experience. I often wonder how much business we may have lost in the early days if we had tried to start off doing it with multiple systems all working separately. I’m sure the clunky experience for the customer would have been off putting. — Rick, Business Manager, Beyond Plumbing Supplies Everyone from support staff through to senior management is now able to quickly and easily access information on orders, products, cases, website content and even syncs to our SAP ERP software. Access to these systems and relevant data is all easily controlled via Salesforce. — Rob, Senior Manager for Online Sales & Marketing, Pro-Ma Systems Smooth Process from start to finish with fantastic Customer Service — B.W., Consult Australia StoreConnect ticked all the boxes and opened up so many opportunities for us into the future. — Cyrille Le Bonniec, The Wine Community All our marketing, CRM and eCommerce systems are in the same ecosystem - giving us a 360 degree view of our sales, marketing and customer service. — Rob, Senior Manager for Online Sales & Marketing, Pro-Ma Systems Before StoreConnect, manually merging records in our ERP was a nightmare amount of work. Now, with StoreConnect, we can simply run through the merge process in Salesforce. — Erik, Salesforce CRM Administrator, Rock Valley College By using StoreConnect we have been able to streamline our processes internally by running our website through Salesforce. This provides a seamless experience for our customers and keeps all our data within the same ecosystem. — Rick, Business Manager, Beyond Plumbing Supplies ## Unified & Usable StoreConnect is an eCommerce [AppExchange package for Salesforce](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT). Your store is created entirely within Salesforce. All sales, stock, customer and user information lives in Salesforce for all your staff to see and to use to expand your business. ## Ready to streamline selling? We’ll talk to you about your needs, help you select a partner and support you through your build. [Book a demo](https://storeconnect.com/book-demo) ## Download the FREE Guide How to build an Agentic Foundation with StoreConnect Create an Agentic Foundation ready for Agentforce. [Download FREE Guide](https://storeconnect.com/c/lp-agentic-foundation) --- ## Follow StoreConnect - [Email Newsletter](https://storeconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://storeconnect.com/partners) - [Become a Partner](https://storeconnect.com/become-a-partner) - [News](https://storeconnect.com/articles/news) - [Events](https://storeconnect.com/articles/events) - [Live Events](https://storeconnect.com/live-events) - [Feature Comparison](https://storeconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://storeconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS ## Machine-readable - [Site index for agents](https://storeconnect.com/llms.txt): curated map of this site in llms.txt format - [Documentation index for agents](https://support.storeconnect.com/llms.txt): full technical and product documentation map Every page and article on this site has a Markdown rendering: append `.md` to its URL. Continue in Markdown: [Home](https://storeconnect.com/home.md) · [How we compare](https://storeconnect.com/how-we-compare.md) · [Partners](https://storeconnect.com/partners.md) · [Become a partner](https://storeconnect.com/become-a-partner.md) --- StoreConnect — https://storeconnect.com/solutions/ai