--- title: "Customer stories" source: https://storeconnect.com/c/info type: page format: markdown site: StoreConnect — Customer Commerce built natively on Salesforce site_index: https://storeconnect.com/llms.txt docs_index: https://support.storeconnect.com/llms.txt note: Append .md to any page or article URL on this site to get its Markdown form. --- # Customer stories # See how organizations stopped juggling disconnected systems with Store Connect Manufacturers, retailers, colleges and nonprofits share how running their website, ecommerce and point of sale natively on Salesforce changed the way they work. [Book a demo](https://storeconnect.com/book-demo) ## Hear it from our customers Short videos from the teams who made the switch, in their own words. ### Beyond Plumbing started and scaled 300% in 3 years We’ve grown significantly from when we started. We’ve more than doubled in sales, well and truly. Beyond Plumbing Supplies. [Watch on the case study page](https://storeconnect.com/articles/case-studies/video-beyond-plumbing) ### Driving new growth at BCI Wheels We’ve definitely got time back. If a customer rings and asks ‘Where are my wheels at?’ we bring it straight up and tell them on the spot. Sam Kelberg, Co-Owner and Manager, BCI Wheels. [Watch on the case study page](https://storeconnect.com/articles/case-studies/video-bci-wheels) ### Sustainable Salons scales impact natively on Salesforce StoreConnect for us has been an incredible enabler allowing us to go from different territories, different currencies, and we know it’ll be there as we continue to scale. Anuj Dhawan, Innovation Lead, Sustainable Salons. [Watch on the case study page](https://storeconnect.com/articles/case-studies/sustainable-salons-case-study-how-storeconnect-enables-impact-scale-natively) ### Rick Ogge on building Beyond Plumbing online from day one We feel important. The team at StoreConnect delivers exceptional, personal support. Rick Ogge, Co-owner and Business Manager, Beyond Plumbing Supplies. [Read the case study](https://storeconnect.com/articles/case-studies/Beyond-Plumbing-Service-Customer-Story) ### Te Rito Maioha transforms its member experience My aim was to have everything available to our users in 5 clicks. With StoreConnect that goal was achieved. Alissa Monty, Marketing Advisor, Te Rito Maioha Early Childhood New Zealand. [Read the case study](https://storeconnect.com/articles/case-studies/te-rito-maioha-early-childhood-new-zealand-customer-story) ### Sustainable Salons launches cash and rewards stores in two countries There is zero chance we could have achieved all of this on the old platform with the same team. Anuj Dhawan, Innovation Lead, Sustainable Salons. [Read the case study](https://storeconnect.com/articles/case-studies/sustainable-salons-customer-story) ### Sustainable Salons on one source of truth We’ve cut product setup and reporting time by 20–30%. Anuj Dhawan, Innovation Lead, Sustainable Salons. [Read the case study](https://storeconnect.com/articles/case-studies/sustainable-salons-customer-story) ## Read the full case studies Each story starts with a real operational problem and shows what changed once commerce moved into Salesforce. Customer | Industry | Summary | Case study | BCI Wheels | Manufacturing | Orders arrived by phone and email and weekends brought no sales. A 24/7 online store inside Salesforce now moves every order through pick, pack and ship stages the whole team can see. | [Read the case study](https://storeconnect.com/articles/case-studies/BCI-Wheels-How-a-leading-Australian-manufacturer-went-from-manual-orders) | Beyond Plumbing Supplies | Trade supply | Three plumbers launched a fully online supplier from day one. With registration, purchasing and invoicing all in Salesforce, they now serve more than 3,500 plumbers. | [Read the case study](https://storeconnect.com/articles/case-studies/Beyond-Plumbing-Service-Customer-Story) | BPM Group | Wholesale and retail | Managing 72 separate websites meant days of manual updates. One Salesforce record now feeds 22 live sites that take an hour a day to run, and new territory sites deploy in minutes. | [Read the case study](https://storeconnect.com/articles/case-studies/bmp-groups-transformation-with-storeconnect) | CARE Australia | Nonprofit | The CareGIFTS store kept creating duplicate donor records. Moving it into Salesforce gave every donor a single record, saved 10 hours a month and cut phone donations from five minutes to under three. | [Read the case study](https://storeconnect.com/articles/case-studies/care-australia-caregifts-initiative) | Pro-Ma Systems | Multi-brand retail | An in-house ecommerce system depended on a single developer and split data across teams. Orders, cases, content and ERP syncs are now visible in Salesforce across multiple stores, languages and currencies. | [Read the case study](https://storeconnect.com/articles/case-studies/how-do-you-sell-more-in-less-time-without-forfeiting-the-human-touch) | Repanels Group | B2B manufacturing | After a merger, Repanels ran two ERPs, a spreadsheet CRM and more than 7,000 configurable products ordered by email. An invitation-only order portal with a product configurator now feeds live sales dashboards. | [Read the case study](https://storeconnect.com/articles/case-studies/Repanels-Customer-Story-Engineering-Precision-Commerce-with-StoreConnect-Salesforce) | Rock Valley College | Education | An old enrollment system created thousands of duplicate records each year and checkouts often failed. Registration inside Salesforce has virtually eliminated duplicates and gives staff full visibility of online enrollments. | [Read the case study](https://storeconnect.com/articles/case-studies/Rock-Valley-College-A-Community-of-Learners-Unified-by-StoreConnect-and-Salesforce) | Stoddart | Manufacturing | Every product was entered twice, leaving mismatched records between the website and ERP. One product record in Salesforce now powers both direct spare parts stores and quote-based B2B stores. | [Read the case study](https://storeconnect.com/articles/case-studies/How-Stoddart-Revolutionized-Their-Operations-with-Tech) | Sustainable Salons | Profit for purpose | An end-of-life rewards platform and three to four logins frustrated members. Cash and points stores in Australia and New Zealand now run from Salesforce with one login and 20 to 30% less setup and reporting time. | [Read the case study](https://storeconnect.com/articles/case-studies/sustainable-salons-customer-story) | Te Rito Maioha | Education | An outdated storefront and frustrating applications held back its member experience. Membership pricing, restricted products and events now run in Salesforce, and 63% of surveyed members said information was easy to find. | [Read the case study](https://storeconnect.com/articles/case-studies/te-rito-maioha-early-childhood-new-zealand-customer-story) | The Wine Community | Retail | A disconnected online store risked overselling limited vintages and doubled order handling. With one source of truth in Salesforce, the team saves over 80% of time on ecommerce tasks and sends orders to the warehouse in one click. | [Read the case study](https://storeconnect.com/articles/case-studies/The%20Wine%20Community-A-50-Year-Legacy-Building-for-the-Future-with-StoreConnect) | VisionTrust International | Nonprofit | With a small team already on Salesforce, VisionTrust needed native online giving. One-time, variable and recurring donations are now captured directly in Salesforce alongside child sponsorships. | [Read the case study](https://storeconnect.com/articles/case-studies/visiontrust-child-sponsorship-case-study) | ## Ready to write your own story? See how StoreConnect could work for your organization in a live demo. 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